Terms & Conditions

  1. No refunds or exchanges are allowed once item has been purchased.
  2. Payment terms
    • All payments for products are 100% in DUC
    • Payment must be sent to escrow DUC wallet of company as per website information. Once the funds are received in the escrow wallet, company will inform the seller and instruct to send the product to buyer by registered mail.
    • Once product is received by buyer, company will release payment to seller after deducting a 8% fee.
  3. Seller will arrange the product shipping to buyers’ nominated address after confirmation from us that funds have been received
  4. Sellers are responsible for delivering items as advertised to buyers. This includes ensuring the following:
    • Order is marked as dispatched within 5 days of its acceptance, or the order will automatically be cancelled
    • Item is dispatched using the seller’s chosen method and courier company
    • Item is shipped to address provided by the buyer for the specific order
    • Item is shipped securely and not at risk of damage
    • Delivery is compliant with courier company’s guidelines
    • Tracking number entered, if applicable, is accurate
  5. In using D-Bay to create a listing and offer an item for sale and/or offer a service (as the case may be), you agree to comply with the following:
    • All items must comply with these Terms and D-Bay’s policies
    • You must provide a fair, accurate and complete description of each item, including your price for the item.
    • – Each item and/or offer of services must have its own listing.
    • Your listing for an item may only include text, descriptions, graphics, images and other content relevant to the item. All Content contained in a listing must be true, complete, accurate and not misleading in any manner whatsoever.
    • All items and/or offer of services must be listed in the appropriate category.
    • Any links included in your listing leads to your personal or corporate website and must not include any links to third party websites.
    • You are the owner of the item, and the item is not stolen.
    • The item is not counterfeit and does not infringe upon any third party’s copyright, patent, trademark, trade secret or other proprietary or intellectual property rights.
    • The sale of the item complies with all laws and regulations which apply to that item.
    • The item is not dangerous, hazardous or subject to a recall by a government or manufacturer.
    • The Content in any listing does not infringe or violate any applicable laws and regulations, the intellectual property rights or proprietary rights of a third party
  6. All offers made and accepted through the Services are binding.If you are a seller who has accepted a buyer’s offer for an item:
    • You agree to ship the item or otherwise complete the transaction with the buyer in a prompt manner unless there is an exceptional circumstance, for instance, if the buyer fails to meet the terms of your listing (such as payment in DUC).
    • You may charge reasonable shipping and handling fees to cover the costs for packaging and mailing the item. However, you must not charge excessive shipping fees or otherwise avoid fees.
    • You may not alter the item’s price after a sale, or misrepresent the item’s location and price.
    • If you are a buyer whose offer for an item has been accepted by a seller, you agree to make prompt payment for the item, unless there is an exceptional circumstance.
    • D-Bay is not involved in Transactions which are considered solely between users, D-Bay cannot ensure that a user (whether as a buyer or seller) would follow through and complete a Transaction.