We deliver to all European countries.

All orders are shipped as standard shipping with our preferred courier partner DHL (Climate-neutral shipping via GoGreen).

Monday to Friday (except holidays). Orders placed before 12:00 (Central European Standard Time) will be processed the same day.

HOW LONG IT TAKES TO RECEIVE ORDER

FREE SHIPPING eligibility for orders over

SHIPPING FEES (apply if minimum order is not reached)

* Over 2 kg shipping is automatically calculated at checkout per zone by weight.

ZONES

Zone 1: Austria, Belgium, Czech Republic, Denmark, Luxembourg, Netherlands, Poland, France, Monaco

Zone 2: Estonia, Finland, Ireland, Italy, Latvia, Lithuania, Portugal, Spain, Sweden, United Kingdom*, Bulgaria, Greece, Hungary, Slovakia, Croatia, Cyprus (southern part), Malta, Romania, Slovenia, Switzerland*, Andorra*, Liechtenstein*, San Marino*, Vatican City*

Zone 3*: Norway, Albania, Belarus, Bosnia and Herzegovina, Faroe Islands, Georgia, Greenland, Iceland, Moldova, Montenegro, North Macedonia, Serbia, Turkey, Cyprus (Northern), Ukraine

* Customs clearance and import duties may apply for non-EU countries.

CONFIRMATIONS AND TRACKING ORDERS

An initial email will be sent upon order confirmation (normally within 24 hours). A second email will include your tracking number. Please also check your spam or junk folder.

CONTACT OUR CUSTOMER SERVICE

If an error occurs during ordering, do not click back, as this may place the order again. If you have not received a tracking email after 24 hours, please contact customer service.

MY DELIVERY…

…HAS NOT ARRIVED

Although standard delivery takes 1–5 business days, delays may occur in exceptional cases. Tracking notifications will be updated accordingly.

…IS DAMAGED

Please report damaged or defective items within 7 days of delivery and include proper documentation. Your statutory consumer rights remain unaffected.

…WRONG PRODUCT

If your order was packed incorrectly, please report this within 7 days of delivery and include documentation so we can investigate.

RIGHT OF WITHDRAWAL / REFUND POLICY

A “consumer” is any natural person who enters into a legal transaction for purposes that are predominantly neither of their commercial nor their self-employed professional activity (§13 German Civil Code).

To exercise your Right of Withdrawal, please email CUSTOMER SERVICE and return the goods to:

Hive Technologies GmbH
Triggerdinger c/o Hive – Remus Nation
Maulbeerstraße 7
15834 Rangsdorf
Germany

WITHDRAWAL INSTRUCTIONS AND IMPORTANT INFORMATION

You have the Right of Withdrawal from this contract within fourteen (14) days without giving any reason.

The withdrawal period is fourteen (14) days from the day on which you, or a third party nominated by you who is not the carrier, take(s) possession of the goods.

To exercise your Right of Withdrawal, you must inform our European office:

SANAFUTURA GmbH
c/o Carmen Hintermayer
Friedhofweg 7
79249 Merzhausen
Germany
Phone: +49 (0) 761 45 99 77 61
E-Mail: [email protected]

You must indicate a clear statement of your decision to withdraw from this contract (e.g. by letter sent by post or e-mail).

To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the Right of Withdrawal before the withdrawal period has expired.

EFFECTS OF WITHDRAWAL

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen (14) days from the day on which we receive notification of your withdrawal.

We will carry out such reimbursement using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise; in no event will you incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.

Without undue delay and within the fourteen (14) day notice period, you must send back the goods or hand them over to us at:

Hive Technologies GmbH
Triggerdinger c/o Hive – Remus Nation
Maulbeerstraße 7
15834 Rangsdorf
Germany

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

EXCLUSION OF THE RIGHT OF WITHDRAWAL

The right of withdrawal does not apply to distance contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if their seal was removed after delivery.

This includes in particular foodstuffs, supplements, capsules, powders, liquids, and similar products.