Refund policy

Return & Refund Policy SANAFUTURA GmbH

Right of Withdrawal (EU Customers) 

In accordance with EU consumer protection law, you have the right to withdraw from your purchase within 14 days of receiving your order without providing a reason.

Eligibility for Returns 

Items must be unused, in original condition and packaging, and accompanied by proof of purchase. Worn, damaged, or altered items are not eligible.

How to Initiate a Return 

Contact us at manager@remusnation.com with your order number and reason for return. We will respond within 2 business days with return instructions.

Return Shipping 

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly sent. We recommend using a tracked service.

Refunds 

Once received and inspected, approved refunds will be processed to your original payment method within 14 business days.

Exchanges 

We replace items only if they are defective or damaged. Contact us to arrange an exchange.

Non-Returnable Items

• Custom or personalised orders
• Edibles 
• Items marked as final sale

Duties & Taxes on Returns 

Import duties or taxes paid upon delivery are non-refundable by SANAFUTURA GmbH.

Contact 

SANAFUTURA GmbH | Friedhofweg 7, 79249 Merzhausen, Germany | manager@remusnation.com